FAQ Page

Shipping within Australia.

For delivery within Australia -Free shipping when you spend over $75AUD.

For purchases that do not meet this threshold we offer the following options:
Standard – $10.00
Express – $16.00

Express shipping is unavailable for WA deliveries.

Please note that weight limits and postcode restrictions may apply to express shipping.

Please note that all Return to Sender parcels due to incorrect details provided will incur a $15.00 fee.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

Yes, your order can be tracked. On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

All orders are shipped with Australia Post, Aus-wide only.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.




If there is a problem with your order, please email us at info@sunriseinthesky.com.au

Once your order is submitted and paid you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.

If you are unable to locate this, please email us at info@sunriseinthesky.com.au

When your order has been dispatched, we will send you an email with the tracking number.

At Sunrise In The Sky, we prioritise customer satisfaction and uphold a fair refund policy. If your purchase from Sunrise In The Sky doesn't meet your expectations or has defects, you're entitled to a refund under these conditions:

1. Faulty Items: If the item you purchased is faulty, and this fault wasn't made known to you during the purchase, you are eligible for a refund.
2. Quality Expectations: If the item doesn't align with the quality, you reasonably anticipated, considering its description and price, you are entitled to a refund.
3. Fitness for Purpose: If the item doesn't perform as reasonably expected, a refund can be claimed.
To initiate a refund, please return the item within a reasonable timeframe after purchase, along with proof of purchase such as the original receipt or bank statement. Delays in returning the item may limit your refund to an exchange.

Sunrise In The Sky may require proof that the item's fault wasn't due to your actions.

If a refund is warranted but you prefer an alternative, we're happy to offer an exchange or a gift card.

For returns, please send the item(s) back via post to our online store within 30 days from the delivery date.

Note that original postage costs are non-refundable unless the items are faulty or not as ordered. In such cases, Sunrise In The Sky will cover the postage costs. For pre-paid postage arrangements, please contact our customer service.

We recommend using registered or traceable postal services for returns, as responsibility for the parcel remains with you until we receive it.

Change of Mind Policy (Online Purchases Only): While we are not legally required to provide refunds for change of mind, we offer them under our policy for most items, provided:

* The item is returned within 30 days of delivery.
* It is in its original, unworn condition with all labels and tags attached.

However, this policy does not apply to earrings, cosmetics, lingerie, hosiery, face masks, and items purchased on clearance.

Please note if there is a safe place available to leave your order (letterbox, private veranda) it may be delivered via SafeDrop if you’re not available to sign for it. If the area is not deemed to be safe, the driver will use their discretion to not leave the parcel and deliver to a local post office for collection.

If your order is lost in transit, please contact us at info@sunriseinthesky.com.au