Shipping policy

Shipping within Australia

We currently ship orders Australia-wide.

  • Free Shipping: Enjoy free standard shipping on all orders over $75 AUD.

  • Standard Shipping: $10.00 (for orders under $75 AUD)

  • Express Shipping: $16.00 (Express shipping is unavailable for WA deliveries.)

Please note: Weight limits and postcode restrictions may apply to express shipping options.

Order Processing Time

Orders are processed and dispatched within 2–4 business days. Once shipped, you will receive a confirmation email containing your tracking number.

Delivery Time

  • Standard Shipping: 3–8 business days (depending on location)

  • Express Shipping: 1–3 business days (subject to eligibility and carrier availability)

Please note that delivery times are estimates and may vary due to postal delays or peak periods such as holidays and sales.

Safe Drop & Delivery Instructions

If a safe place (such as a letterbox or private veranda) is available, your order may be delivered via SafeDrop when you’re not available to sign for it.
If the area is not deemed secure, the driver will deliver your parcel to the nearest post office for collection.

Return to Sender Policy

Parcels returned to us due to incorrect delivery details or failure to collect will incur a $15.00 reshipping fee. Please double-check your address details before confirming your order.

Tracking Your Order

All orders are shipped via Australia Post. Once your order is dispatched, you’ll receive an email with a tracking number so you can monitor your shipment’s progress until delivery.

Terms of Service

By placing an order through our store, you agree to the following terms:

  1. Accuracy of Information:
    Customers are responsible for providing accurate shipping details. Orders returned due to incorrect addresses will be subject to additional shipping fees.

  2. Processing and Delivery:
    Processing times exclude weekends and public holidays. Once dispatched, we are not responsible for delays caused by courier or postal services.

  3. Lost or Damaged Packages:
    We are not liable for lost or damaged packages once handed over to the carrier. Please contact Australia Post directly for claims regarding lost items.

  4. Returns & Refunds:
    For returns or exchanges, please refer to our Return Policy page.

  5. Contact Us:
    For shipping or order-related inquiries, please contact our support team at info@sunriseinthesky.com.au