Returns Policy

 Sunrise In The Sky is here to deliver the best shopping experience we can. We aim to support you in your online shopping journey and want to ensure you’re happy with your purchase and delivery experiences.

So, once you’ve explored our range of fashion clothes for women and are ready to buy your maxi dresses, casual tops, and jackets & coats, you might have some questions about all the usual things like our returns policy, exchanges, order cancellations and vouchers.

Our FAQs page is here to answer all your questions, and it’s always a good idea to read it so that you can make informed purchases.
If you can’t find your answer here, feel free to log a request in our Contact Us page, and we’ll get back to you.
Note, a separate Shipping page houses our FAQs about shipping and deliveries, so head there if you want to know how long you should expect to wait for a dress to arrive.

We also recommend that you read the garment’s description so that you have a full picture of what you’re ordering.



WHAT IS YOUR RETURNS POLICY?

REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from Sunrise In The Sky if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it; or(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would,
And you return the item within a reasonable time after purchase and provide Sunrise In The Sky with proof of purchase, such as your original receipt or bank statement.

Sunrise In The Sky reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you wish to return any item(s) you have purchased, please return the item(s) via post to our online store within 30 days from the date of delivery.

Original postage costs will not be reimbursed, nor will return postage costs, unless the item(s) are faulty or not as ordered. In this instance, postage will be incurred by Sunrise In The Sky. Please contact customer service to organize prepaid postage.
We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Sunrise In The Sky.

No returns, refunds or exchanges on final sale / clearance items.

Styling services (such as Personal Styling) are a digital experience and are not eligible for return or refund.


'CHANGE OF MIND POLICY' - ONLINE PURCHASE ONLY
Sunrise In The Sky is not legally obliged to give refunds simply because you have changed your mind about the purchase.
However, under our own policy if you simply change your mind, we do offer a refund for most item provided that:

  • you return the item within 30 days from the date delivered; and
  • the item is in the original condition and unworn; and
  • all original labels and tickets are attached to the item; and

The change of mind policy does NOT apply to purchase of the following items:

  • earrings
  • cosmetics
  • lingerie; or
  • hosiery
  • face masks
  • clearance items

HOW DO I RETURN ITEMS PURCHASED ONLINE?

RETURN ONLINE

  • For online returns, please contact info@sunriseinthesky.com.au
  • Items can be returned provided that:
    • you return the item within 30 days from the date delivered (Postage payable by customer); and
    • the item is in the original condition and unworn; and
    • all original labels and tickets are attached to the item.
  • Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
  • Any delivery costs incurred for the order are not refundable.
  • There are no returns on pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.


WRONG SIZE?

EXCHANGE ONLINE

  • We are unable to process exchanges at the online distribution center. However, we can offer a refund provided that:
    • you return the item within 30 days from the date delivered; and
    • the item is in the original condition and unworn; and
    • all original labels and tickets are attached to the item; and
  • Return and refund process can take up to 30 working days from the day you post the parcel. You will receive and email notification once the parcel has been received and processed.
  • Any delivery costs incurred for the order are not refundable.
  • There are no returns on pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC.

CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, once your order has been placed, we are unable to make changes to your order. However, once you have received your goods you can return them for a refund. For full details please see our Returns policy.

CAN I RETURN A GIFT CARD?

 Sunrise In The Sky gift cards are non-refundable, non-transferable and cannot be redeemed for cash.